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The Attack!

Take a good look at this face! Did you take a good look? You can’t imagine that this face could attack you, can you? That sweet, sweet face… He attacks me if I look at him! He attacks me if I pet him!  Oh boy,...
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What Would You Do?

When an owner asks you to clip their dog short enough for the groom to last  3 months.  This little one was in for her third groom. She had her first groom in February, a hand scissor cut. Her second cut, in March, was another...
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Sad Grooming Days

One of the draw backs of grooming for 30 years is watching so many of your furry clients grow old and sadly, eventually pass. Today I had one of my senior furry customers in for a groom. Sadly, he is failing fast from several different...
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Tuesday’s Tip #62: Helping Tools

Well, at least I think these small silly tools could be helpful some days. My kids….. Well they took one look at what I bought today and told me I was officially crazy, nuts, insane, and have finally lost it. True, all true, but that’s...
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Customer Service 101

I have said it before in other posts…. Good Customer Service is very important! Most of the time, something as simple as a phone call goes a long, long way. Like yesterday for example. Yesterday we had our car in at the dealership for a...
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Frustrated…

As groomers we all have dealt with being thrown under bus by a Veterinarian that can’t come up with any better diagnosis than to ‘blame the groomer.’ The groomer did this or the groomer did that. I guess in hindsight our shop has been pretty...
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Tip Follow Up

This is a follow up to my last tip post about the small light and the telescoping magnet. I have been using them both and love them. I have used the telescoping magnet to pick up my comb numerous times. Yes, I tend to drop...
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Pet Peeve

Dear Pet Customer,     I have a little pet peeve I need  to get off of my chest today.      When I called yesterday with your appointment reminder for the following day, you asked if I could have your dogs grooming finished by noon because you...
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Another Expo…

… has come and gone. Groom Expo in Hershey has come and gone again. Jess and I had a great time this year. We were very busy at Groom Expo this year. We arrived Thursday night and got settled into our hotel room. I was...
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Abstract Competition Groom Expo 2015

The Abstract Competition was once again held Saturday night at the Best in Show Dinner. We all gathered in the hallway outside of the Ballroom waiting to be lined up to go in. I took that opportunity to go around and try to get a...
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